We want your order to arrive safely and feel like a small gift when you open it. Here is everything you need to know about shipping, returns and refunds.
Shipping
- Free Standard Shipping on U.S. orders over $50.
- Free international shipping on orders over $200 USD.
- Processing time: orders are processed within 1–2 business days.
- Delivery time: estimated delivery times are shown at checkout and begin once your order has been processed.
- Tracking: once your package is on its way, we'll email you a confirmation with tracking details so you can follow it.
Returns
If your order isn't quite what you hoped for, we're happy to help.
- Return period: you have 30 days from the date of purchase to request a return.
- Eligible items: items must be unused and in their original condition, with tags and packaging intact.
- Exceptions: customized items, final sale items and discontinued products can't be returned.
- Return shipping: customers cover the cost of return shipping.
- How to start a return: email us at support@aleart.com and we'll guide you through the process. Returns sent without approval can't be accepted.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, we'll make it right:
- Email us at connect@aleart.com within 5 days of delivery.
- Include a photo of the damaged or incorrect item so we can take a closer look.
- Choose a replacement or a refund, whichever you prefer.
Refunds
Once we receive your return, we'll inspect it and process your refund as quickly as we can. Refunds are issued to your original payment method and may take a few days to appear, depending on your bank or credit card provider.