Refund policy

Returns & Refunds

We hope your AleArt purchase brings a little joy and inspiration to your days. But if something isn't quite right, we're here to help.

Returns

If you're not completely happy with your purchase, you can request a return within 30 days of receiving your order.

To be eligible, items must be unused, in their original condition, and in their original packaging.

Please note that personalized items, final sale items, and discontinued products are not eligible for returns.

To request a return, simply email us at connect@aleart.com with your order number. We'll guide you through the next steps and provide the return address.

Please contact us before sending anything back, as we cannot accept returns without prior approval.

Return shipping

Customers are responsible for return shipping costs, unless an item arrives damaged or incorrect. In those cases, we'll take care of the shipping costs.

Digital downloads

Our digital collections, including The Gift of Gratitude, are created for you to enjoy right away. Because of their digital nature, downloads are non-refundable once downloaded.

If you have any trouble opening or accessing your files, please reach out to connect@aleart.com. We'll be happy to help.

Damaged or incorrect items

We take care in preparing every order, but sometimes things don't go as planned.

If your order arrives damaged or you receive the wrong item, please email us at connect@aleart.com within 5 days of delivery, along with your order number and a photo of the item.

We'll help arrange a replacement or refund, whichever you prefer, at no additional shipping cost to you.

Exchanges

If you'd like a different item, the simplest way is to return your original purchase and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need a few additional days to process the refund.